DELIVERY POLICY - SRI LANKA
We deliver Island-wide
Delivery within Colombo 1-15 will take 2 to 3 Business days from the date of order
Deliveries outside Colombo will take 3 to 5 Business days from the date of order.
Orders placed during public Holidays / Weekends will be dispatched on the next Business day.
Peak/holiday seasons or promotions or special events may result in delays in processing , dispatching & delivery of your orders.
Our courier teams will call you prior to delivery, this will be considered a delivery attempt. Failure to deliver after three such attempts will result in cancellation of your order.
Your order will be fulfilled by the estimated delivery date set out in the shipping confirmation, unless there is an Event Outside Our Control (as defined in the Terms and Conditions of Sale and Use of this Website).
Delivery charges are applicable to all deliveries including exchange deliveries. Products exchanged as a result of a defect shall be replaced with no additional delivery charge.
Delivery charges will be calculated at the point of check out.
Delivery charges are non-refundable under all circumstances.
Delivery will be made only to the shipping address stated on the order.
If you wish to change it due to unavoidable circumstances a written request must be made to firstname.lastname@example.org or via whatsapp to 0772850666., we will accommodate your request only if the order has not been dispatched at the time of such request.
Just a heads up - shipping delays may occur for delivery address amendments, but we promise we'll always try our best to minimize this.
After 3 delivery attempts, or if it has exceeded 10 days from the dispatch date, whichever is earlier, your parcel will be returned to us. However we'd be more than happy to redeliver your order as long as it is prepaid. If it is a COD order we will redeliver if a bank transfer for the payment due is made.
Special requests to delay dispatch for the customers’ convenience will be accommodated provided the order is prepaid and hasn’t already been dispatched.If you've any trouble receiving your order, please reach out to us, and we'll do our best to assist you.
TITLE AND RISK
Title transfers to the customer as soon as the delivery is completed.
DELIVERY POLICY - INTERNATIONAL
Estimated delivery time is between 4 to 14 Business days.
You will receive a tracking number via email to track the progress of your package.
In the event you do not receive a tracking number please email our customer service team at email@example.com
DELIVERY FEES & TAXES
International shipping is calculated based on a number of factors, including the weight of the items and the destination country. International shipping will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination.
Shipping charges do not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order at the time of delivery. We must declare the exact value of all products ordered and mark them as "Commercial". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information.
Customs inspections may result in Delivery Estimate delays.
Failure or refusal to accept the goods will result in the goods being destroyed and purchases are strictly non-refundable.