Exchange Policy
At Arienti, providing high-quality garments is our utmost priority. If you're not satisfied with your purchase, we do accept items for exchange, subject to the following conditions:
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The product must be exchanged within 14 days of purchase.
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It must be in its original condition—unworn, unwashed, and with all tags attached.
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Items that are damaged, unhygienic, soiled, or altered will not be accepted, and your exchange will be declined.
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The product must not have been purchased at a discount, on sale, or as an exchange item.
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A store receipt or online order confirmation email must be provided as proof of purchase.
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Depending on availability, the item can be exchanged for a different color, size, or style.
If any of these conditions are not met, your purchase may not be eligible for exchange.
Please note:
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Purchases made at our physical stores can only be exchanged in-store and cannot be exchanged online.
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Purchases made online via the Arienti website can be exchanged either at our Colombo 03 or Negombo stores, or through our Online Store
EXCHANGE PROCEDURE – ONLINE PURCHASES
If you'd like to exchange an item purchased through our website, please contact us via one of the following methods:
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WhatsApp: 0775621111
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Direct Message: Instagram or Facebook
Once your return request is reviewed and approved by our team, you may send the package to the following address, ensuring the necessary details are included:
Return Address:
Arienti Online Store
62, Borupana Road, Dehiwala - Mount Lavinia | 📍 Google Maps Location
Contact: 0775621111
Details of the customer: Name, Contact number, Order Number
Upon receiving your package, we will conduct a quality inspection. If the items meet our exchange criteria, we will proceed with the exchange. A member of our team will then contact you to confirm the item(s) you'd like in exchange.
Please note:
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We do not reserve items for exchange until the returned garments have been received and inspected.
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Items can be exchanged for a different size, an alternative product (subject to availability), or an online e-coupon.
Important Notes
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Customers are responsible for the item(s) until they are received at the return address. Please ensure items are securely packaged and sealed.
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The package must clearly include your name, address, contact number, and order number, both inside and outside.
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Arienti is not liable for any loss or damage resulting from missing sender details.
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Cash refunds are not provided for item exchanges.
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Customers are required to bear the delivery charges for all exchanged items shipments.
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Any duties, tariffs, taxes, or customs charges in the recipient's country will also apply to the exchange shipment.
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Local exchanges may take up to 8 business days, and international exchanges up to 15 business days, to accommodate inspection, processing, and delivery times.
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Only one exchange per order is permitted, so please choose your replacement items carefully.
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E-coupons issued for exchanges can only be used for online purchases, and items purchased with an E- coupon are not eligible for a second time exchange.
FAULTY PRODUCTS – ONLINE PURCHASES
In the unlikely event that your items arrive damaged, faulty, or not as described, you are entitled to a one-to-one replacement or a full refund. However, the issue must be reported to us within a day of receiving the item.
In such cases, Arienti will collect the item(s) from you free of charge. Once returned, all products will undergo a thorough inspection to verify the fault before any resolution is offered.
Arienti reserves the right to reject the return or refund of a faulty item if, upon inspection, we reasonably determine that:
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The damage was caused by neglect or misuse (e.g., not following the product care instructions or wash guide).
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The item shows signs of normal wear and tear from usage.
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The report of fault was made after the grace period.
EXCHANGE PROCEDURE – IN-STORE PURCHASES
If your item was purchased in-store and is faulty, please visit our stores for assessment by a member of our team. You must present your original store receipt at the time of your visit.