Exchange Policy

At Arienti, providing high-quality garments is our utmost priority. If you're not satisfied with your purchase, we do accept items for exchange, subject to the following conditions:

  • The product must be exchanged within 14 days of purchase.

  • It must be in its original condition—unworn, unwashed, and with all tags attached.

  • Items that are damaged, unhygienic, soiled, or altered will not be accepted, and your exchange will be declined.

  • The product must not have been purchased at a discount, on sale, or as an exchange item.

  • A store receipt or online order confirmation email must be provided as proof of purchase.

  • Depending on availability, the item can be exchanged for a different color, size, or style.

If any of these conditions are not met, your purchase may not be eligible for exchange.

Please note:

  • Purchases made at our physical stores can only be exchanged in-store and cannot be exchanged online.

  • Purchases made online via the Arienti website can be exchanged either at our Colombo 03 or Negombo stores, or through our Online Store

 

EXCHANGE PROCEDURE – ONLINE PURCHASES

If you'd like to exchange an item purchased through our website, please contact us via one of the following methods:

  • WhatsApp: 0775621111

  • Direct Message: Instagram or Facebook

Once your return request is reviewed and approved by our team, you may send the package to the following address, ensuring the necessary details are included:

Return Address:
 Arienti Online Store
62, Borupana Road, Dehiwala - Mount Lavinia | 📍 Google Maps Location

Contact: 0775621111

Details of the customer: Name, Contact number, Order Number 

Upon receiving your package, we will conduct a quality inspection. If the items meet our exchange criteria, we will proceed with the exchange. A member of our team will then contact you to confirm the item(s) you'd like in exchange.

Please note:

  • We do not reserve items for exchange until the returned garments have been received and inspected.

  • Items can be exchanged for a different size, an alternative product (subject to availability), or an online e-coupon.


Important Notes 

  • Customers are responsible for the item(s) until they are received at the return address. Please ensure items are securely packaged and sealed.

  • The package must clearly include your name, address, contact number, and order number, both inside and outside.

  • Arienti is not liable for any loss or damage resulting from missing sender details.

  • Cash refunds are not provided for item exchanges.

  • Customers are required to bear the delivery charges for all exchanged items shipments.

  • Any duties, tariffs, taxes, or customs charges in the recipient's country will also apply to the exchange shipment.

  • Local exchanges may take up to 8 business days, and international exchanges up to 15 business days, to accommodate inspection, processing, and delivery times.

  • Only one exchange per order is permitted, so please choose your replacement items carefully.

  • E-coupons issued for exchanges can only be used for online purchases, and items purchased with an E- coupon are not eligible for a second time exchange.


FAULTY PRODUCTS – ONLINE PURCHASES

In the unlikely event that your items arrive damaged, faulty, or not as described, you are entitled to a one-to-one replacement or a full refund. However, the issue must be reported to us within a day of receiving the item.

In such cases, Arienti will collect the item(s) from you free of charge. Once returned, all products will undergo a thorough inspection to verify the fault before any resolution is offered.

Arienti reserves the right to reject the return or refund of a faulty item if, upon inspection, we reasonably determine that:

  • The damage was caused by neglect or misuse (e.g., not following the product care instructions or wash guide).

  • The item shows signs of normal wear and tear from usage.

  • The report of fault was made after the grace period.

EXCHANGE PROCEDURE – IN-STORE PURCHASES

If your item was purchased in-store and is faulty, please visit our stores for assessment by a member of our team. You must present your original store receipt at the time of your visit.